FAQs

What are the shipping times for your products?

We usually take between 1-4 days to process your order and then 1-2 weeks to deliver it to you.

Do you ship worldwide?

Yes, we ship worldwide.

Where do we ship your product from?

We are located in France. Our products are shipped from France and Germany

Do you provide product tracking information?

Yes, when you receive your shipping confirmation email.

Some items are missing from my order, what's going on?

Our products are shipped separately according to your order. If it contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

Simply send us an image of the damaged item in question to email: dwarxart@gmail.com and we'll send you a similar replacement as soon as possible.

Where are you located?

We are located in France

I still haven't received my order. What's taking so long?

Sometimes shipping may take longer than expected. You can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at: dwarxart@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.